These Terms of Service (the "Terms") are a binding agreement between you and Klinworks LLC, a limited liability company organized under the laws of the State of Delaware, United States ("Klinworks", "we", "us" or "our"), governing your access to and use of our website at klinworks.com and any related services, applications, and products that link to these Terms (together, the "Services").
01 Acceptance of these Terms
By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by them and by any policies incorporated by reference, including our Privacy Policy, Cookie Policy, and Acceptable Use Policy. If you do not agree, do not use the Services.
If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization, and "you" refers to that organization.
02 Who we are
Klinworks is an independent software studio that designs and builds its own software products, including AI-powered products, business systems, and consumer applications. This website presents information about the studio and the products it develops. Individual products may be operated under these Terms or under their own separate product terms, as described in Section 5.
03 Eligibility & age
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to enter into these Terms. Where a product permits use by minors aged 13 or older, such use must be authorized and supervised by a parent or legal guardian who agrees to these Terms on the minor's behalf. The Services are not directed to, and we do not knowingly collect information from, children under 13. See our Privacy Policy.
04 Your account
Some Services require an account. You agree to provide accurate information, keep it current, and safeguard your credentials. You are responsible for all activity under your account. Notify us promptly at security@klinworks.com of any unauthorized use or security breach. We may suspend or terminate accounts as described in Section 17.
05 The Services & product-specific terms
We may offer multiple products (for example, developer platforms, business systems, and consumer applications). Each product may have additional or separate terms, subscription plans, and policies presented at the point of access. Where product-specific terms conflict with these Terms, the product-specific terms control for that product.
We may add, change, suspend, or discontinue any part of the Services at any time, as further described in Section 18.
06 Acceptable use
You agree to use the Services only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated into these Terms. Without limiting that policy, you agree not to:
- violate any applicable law, regulation, or third-party right;
- access, tamper with, or use non-public areas of the Services or our systems without authorization;
- probe, scan, or test the vulnerability of the Services or breach security or authentication measures;
- interfere with or disrupt the Services, including through denial-of-service or excessive automated requests;
- scrape, harvest, or collect data from the Services except as expressly permitted;
- reverse engineer, decompile, or attempt to extract source code, models, or weights, except where such restriction is prohibited by law;
- use the Services to build a competing product or to train competing models;
- misrepresent your identity or affiliation, or use the Services to deceive, defraud, or harm others;
- upload malicious code or infringing, unlawful, or harmful content.
07 Our intellectual property
The Services, including all software, text, graphics, logos, product and brand names ("Klinworks", "NeuralOS", "Agent CRM", "Mentex"), designs, and their selection and arrangement, are owned by or licensed to Klinworks and are protected by intellectual property and other laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for their intended purpose. No other rights are granted, and we reserve all rights not expressly granted.
08 Your content
You retain ownership of the content you lawfully submit to the Services ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display Your Content solely as necessary to operate, secure, and improve the Services and to provide them to you. You represent that you have the rights necessary to grant this license and that Your Content does not violate these Terms or any law. Product-specific terms may further describe how content and, where applicable, AI inputs and outputs are handled.
09 Feedback
If you send us suggestions, ideas, or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or compensation to you.
10 Third-party services & links
The Services may link to or integrate with third-party websites, products, or services that we do not control. We are not responsible for their content, policies, or practices, and your use of them is governed by their terms. Integrations you authorize are used only within the permissions you grant.
11 Fees & payment
Certain products or features may require payment. Applicable prices, billing cycles, taxes, renewal, and cancellation terms will be presented at the point of purchase and, where applicable, in product-specific terms. Unless required by law or stated otherwise, fees are non-refundable. Subscriptions may renew automatically until cancelled in accordance with the applicable plan. We may change prices prospectively with notice.
12 Beta & pre-release Services
We may offer products or features identified as alpha, beta, preview, "in development", or "pre-launch". These are provided as is, may be incomplete or change at any time, may be withdrawn, and are excluded from any service commitments. You use them at your own risk.
13 Privacy
Our collection and use of personal information is described in our Privacy Policy. By using the Services, you acknowledge that policy. Products that process personal data may provide additional privacy notices and, for business customers, a Data Processing Agreement.
14 Disclaimer of warranties
To the fullest extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, error-free, or that any AI-generated output will be accurate, complete, or suitable for any purpose. You are responsible for evaluating and verifying outputs before relying on them. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.
15 Limitation of liability
To the fullest extent permitted by law, in no event will Klinworks or its members, officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or relating to the Services or these Terms, whether based in contract, tort, or otherwise, even if advised of the possibility of such damages.
To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amount you paid to Klinworks for the applicable Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). These limitations are an essential basis of the agreement between us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
16 Indemnification
You agree to defend, indemnify, and hold harmless Klinworks and its members, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Services, Your Content, your violation of these Terms or any law, or your infringement of any third-party right.
17 Term & termination
These Terms apply while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access, with or without notice, if you violate these Terms, if required by law, or to protect the Services or other users. Upon termination, the rights granted to you cease, and the provisions that by their nature should survive (including Sections 7, 8, 9, 14–16, and 20–22) will survive.
18 Changes to the Services & these Terms
We may modify the Services and these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, such as by posting the updated Terms with a new "Last updated" date or by other reasonable means. Changes are effective when posted unless stated otherwise. Your continued use of the Services after changes take effect constitutes acceptance.
19 Export controls & sanctions
You must comply with all applicable export control and economic sanctions laws, including those of the United States. You represent that you are not located in, or a national or resident of, any country or territory subject to comprehensive sanctions, and that you are not on any restricted-party list. You will not use or export the Services in violation of such laws.
20 Governing law
These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles, and, where applicable, by the United States Federal Arbitration Act. This choice of law does not override mandatory consumer-protection rights available to you in your country of residence.
21 Dispute resolution & arbitration
Please read this section carefully — it affects your legal rights.
Informal resolution first
Before filing a claim, you agree to try to resolve the dispute informally by contacting us at legal@klinworks.com. We will try in good faith to resolve it within 60 days.
Binding arbitration
If we cannot resolve a dispute informally, you and Klinworks agree that any dispute will be resolved by binding individual arbitration rather than in court, except that either party may bring a claim in small-claims court or seek injunctive relief for intellectual-property or unauthorized-use matters. The arbitration will be administered by a recognized arbitration body under its rules, and judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver
You and Klinworks agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims.
Consumer exceptions
If you are a consumer residing in a jurisdiction (such as the EEA or the United Kingdom) whose law prohibits pre-dispute arbitration or class-action waivers, those provisions do not apply to you to the extent prohibited, and you retain the right to bring claims in your local courts.
22 General
Entire agreement. These Terms, together with the policies referenced here and any product-specific terms, are the entire agreement between you and Klinworks regarding the Services.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, financing, or sale of assets.
Severability. If any provision is found unenforceable, the remaining provisions remain in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
Notices. We may provide notices by posting to the Services or by email. Legal notices to us should be sent to legal@klinworks.com and to [[registered agent / notice address]].
23 Contact
Klinworks LLC · Delaware, USA
General: hello@klinworks.com · Legal: legal@klinworks.com